Shipping Policy
Welcome to FuzionFindz, operated by Soulstox India Private Limited. We are committed to ensuring your orders are delivered promptly and securely. This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our website.
1. Shipping Locations
We currently ship to addresses within India. Unfortunately, we do not offer international shipping at this time.
2. Shipping Charges
Shipping charges may vary based on the following:
- Delivery location
- Weight and size of the package
- Promotional offers (e.g., free shipping on orders above a certain value)
The applicable shipping charges, if any, will be displayed during the checkout process before you place your order.
3. Processing Time
3.1 Order Processing
- Orders are typically processed within 1-2 business days after confirmation of payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
3.2 Delays
Processing times may vary during peak seasons, sales, or unforeseen circumstances. We will notify you of any delays via email or phone.
4. Delivery Time
4.1 Standard Delivery
- Delivery time typically ranges from 3-7 business days, depending on the destination.
4.2 Expedited Delivery
- Expedited shipping options may be available at an additional cost. The estimated delivery time for expedited orders will be provided at checkout.
4.3 Remote Locations
- Deliveries to remote or rural areas may take additional time.
5. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.
6. Undelivered or Lost Packages
If your order is not delivered within the estimated timeframe, please contact us at soulstoxindiapvtltd@gmail.com or call us at 9141683917. We will work with the courier service to resolve the issue.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Include your order details and photographic evidence to expedite the resolution process. We will either:
- Send a replacement, or
- Issue a refund, as per your preference.
8. Changes to Shipping Address
You can update your shipping address before the order is shipped by contacting us. Once the order has been dispatched, we cannot modify the delivery address.
9. Contact Us
For any questions or concerns about our Shipping Policy, please reach out to us:
Soulstox India Private Limited
Address: No 265, Subhiksha Sadhan, Amaravathi Layout,
Behind Asian Fabtech Ltd, Bengaluru, India, 560073
Phone Number: 9141683917
Email: soulstoxindiapvtltd@gmail.com
