Return and Refund Policy
At FuzionFindz, operated by Soulstox India Private Limited, customer satisfaction is our top priority. If you are not satisfied with your purchase, we are here to help. Please read our Return and Refund Policy to understand the conditions and procedures for returning items and requesting refunds.
1. Return Policy
1.1 Conditions for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Returns must be initiated within [ 7 ] days of delivery.
- Proof of purchase (e.g., order number, receipt) is required for all returns.
1.2 Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., skincare, hygiene products)
- Customized or personalized products
- Items marked as “final sale” or “non-returnable”
If you are unsure whether your item qualifies for a return, please contact our support team.
1.3 Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
2. Refund Policy
2.1 Conditions for Refunds
Refunds are issued under the following circumstances:
- The returned item meets all the conditions outlined in the Return Policy.
- The item was defective or damaged upon delivery.
- An incorrect item was delivered.
2.2 Refund Process
- Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
- Approved refunds will be processed within [Insert Timeframe, e.g., 7-10 business days], and the amount will be credited to your original payment method.
2.3 Non-Refundable Situations
Refunds will not be issued if:
- The return request is made after the return window has expired.
- The item is used, damaged, or not in its original packaging (except for defects).
- Proof of purchase is not provided.
3. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact our support team. Exchanges are subject to product availability. If the desired item is unavailable, you may opt for a refund or store credit.
4. How to Initiate a Return or Refund
To initiate a return or refund, follow these steps:
- Contact our customer support team at soulstoxindiapvtltd@gmail.com or call us at 9141683917.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Follow the instructions provided by our team to complete the return process.
5. Contact Us
If you have any questions or need further assistance with our Return and Refund Policy, feel free to contact us:
Soulstox India Private Limited
Address: No 265, Subhiksha Sadhan, Amaravathi Layout,
Behind Asian Fabtech Ltd, Bengaluru, India, 560073
Phone Number: 9141683917
Email: soulstoxindiapvtltd@gmail.com
